Chaos while checking in

Jet has a brand new terminal in the Delhi airport. However, it is a mess. The premier and Platinum members have a separate area to checkin. However, the customer service in this section is pathetic. There is total chaos there. There are several lines. People go to a "special" counter and jump the queue. The agent there doesn't care about who is ahead and who is jumping the queue. They accommodate people who are not flying premier nor platinum members. When customers complained, the agents and their supervisor didn't do ANYTHING! One thing that the Jet folks do is apologize, but when it comes to action, they are nowhere...