Recently, when I took a Jet flight from Bangaloer to Mumbai, the day before the flight, I got an SMS saying the flight I had booked on was cancelled and I was automatically moved to the next flight, which was late at night. I was obviously not happy, and called them to ask if they could move me to the previous flight, and how they were going to compensate me. They moved me to the previous flight, but no compensation. At the time of check-in, I asked them about upgrading me to business as a good gesture (I am in their Platinum tier, mind you). The manager profusely apologized saying he can't do anything, but will have their customer service dept get back to me within 24 hours. I am still waiting....

I just don't understand what this airline is thinking - why would they piss off one of their frequent fliers in their topmost tier? When their business class seats are going empty, why wouldn't they offer it to their customers who have been inconvenienced? They need to learn how to keep their customers...